Join Our Team as an Operations Manager: Empower Youth and Innovators with mLab!

18 April, 2024



Keketso Matsuma

Are you passionate about driving positive change through digital empowerment and entrepreneurship? Do you thrive in dynamic environments where you can make a tangible impact on the lives of others? If so, we have an exciting opportunity for you!

About mLab:

mLab is a leading digital skills and enterprise accelerator on a mission to empower unemployed youth, early-stage entrepreneurs, and innovators. For over 11 years, we’ve been dedicated to providing the support and resources necessary for individuals to innovate, earn a living, and contribute meaningfully to our economy and society.

Our organization operates through two key pillars: the Digital Skills Accelerator and the Tech-Enterprise Accelerator. With headquarters in Tshwane and provincial offices in KwaZulu Natal, Limpopo, and the Northern Cape, we are committed to building a digitally empowered tomorrow across South Africa.

About the Position:

We are seeking a dynamic and experienced Operations Manager to join our team on a two-year fixed-term contract basis in Tshwane. In this role, you will play a pivotal role in implementing the mLab strategy, ensuring efficient operations, and exceeding the expectations of our stakeholders.

Key Responsibilities:

  • Business Planning and Reporting: Collaborate in the development of the mLab strategy, translate it into an annual performance plan, and prepare relevant reports for funding partners.
  • Operational Management: Monitor and evaluate key performance indicators (KPIs), drive continuous improvement in operational processes, and oversee budgeting and financial reviews.
  • Stakeholder Engagement: Represent mLab at stakeholder engagements, strengthen relationships with partners, and ensure the successful continuation of business operations.
  • Project and Contract Management: Facilitate project management of special initiatives in alignment with mLab’s strategy, including lease agreements and accreditation projects.
  • Monitoring and Evaluation (M&E): Oversee data collection processes, report on metrics and performance against targets, and make recommendations for improvement.
  • Risk and Compliance: Drive the mLab risk framework, oversee health and safety policies, and manage compliance documentation.
  • Asset Management: Oversee inventory and maintenance of mLab assets, as well as manage the asset register.

Qualifications and Experience:

  • Bachelor’s degree in operations, financial, or technology management.
  • Minimum of 8-10 years’ experience in a similar role.
  • Proven track record in business and operational planning, project management, and data analysis.
  • Experience in dealing with high-level stakeholders and industry partners.
  • Familiarity with development and entrepreneurship environments is advantageous.

Core Competencies Required:

  • Advanced financial and business management skills.
  • Strong organizational and planning abilities.
  • Proficiency in digital tools and technology.
  • Excellent interpersonal and communication skills.
  • Ability to manage complexity and stress, and innovate in problem-solving.


Market related.

How to Apply:

If you meet the above requirements and are excited about the opportunity to join our team, please send your CV to Antoinette Crafford at by no later than 30 April 2024. Only short-listed candidates will be contacted.

Join Us in Empowering Tomorrow:

At mLab, we believe in the power of digital skills and entrepreneurship to transform lives and communities. If you share our passion for driving positive change and innovation, we invite you to join us on this rewarding journey. Together, we can build a brighter future for South Africa!